Overview
Refunds and cancellation can only be made only by 48 hours before the date of booking or bookings in local time of tour operator. Refunds made are less of any credit card or financial processing fees.
Once you request for a refund or cancellation, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less of any credit card or financial processing fees, within a certain amount of days.
Customers that have already utilize and consume our service are not entitled to refunds.
Rescheduling
Request for rescheduling must be made 48 hours before the date of booking in local time of tour operator. Any rescheduling made prior to 48 hours of the booking date will be treated as no show. This means that it will be treated as cancellation and the full amount the booked tour will be charged and no refunds less of transaction fees are allowed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@tour51.com.my or +603 9226 9988.